Free Returns
We offer 7 days free returns if the product delivered is damaged or different from what was ordered.
Chargeable Returns
- If the return is due to reasons other than damage or incorrect item, return shipping charges will apply.
- The customer is responsible for both forward and reverse courier charges.
Cancellation Policy
- Prepaid orders can be cancelled only before shipment.
- Once the order is shipped, cancellation is not allowed.
- If a customer refuses delivery, both forward courier charges and Return to Origin (RTO) charges will be deducted from the refund amount.
- Refunds are processed within 24–48 hours of cancellation.
- A 3% payment gateway fee will be deducted if the customer cancels for reasons other than product unavailability.
- If the delivery address falls under an out-of-service area, a 100% refund will be issued.
- If a product is unavailable or the order cannot be fulfilled by us, a refund is processed within 24–48 hours.
Return Requirements
To qualify for a return, the following conditions must be met:
- The product must be in its original packaging.
- The product should be unused with all tags intact.
- In case of a damaged product return:
- On delivery, check if the package is factory sealed and free from physical damage.
- If there are concerns, do not open the product yourself.
- A continuous unboxing video (without breaks) must be recorded while opening the parcel.
- The company will not be responsible if an unboxing video is not available.
Note: In case of missing products, customers must provide an unboxing video before opening the parcel. Claims without such video proof will not be accepted.
Refund Timeframe
- Refunds are typically processed within 4–5 business days.
- If the standard timeframe has passed and the refund has not been received, please contact your bank or card issuer for updates.
Return Process
- Contact Us
- Initiate the return by reaching out via WhatsApp: +91-9199963838.
- Provide your order number, an image of the product, and the reason for return.
- Verification
- Our customer service team will review your request and determine eligibility based on the provided details.
- Approval
- Once approved, you will receive instructions on how to proceed with the return.
📧 For any additional queries, reach out to us at info@shopsansar.com
